In the recent Tech Essentials article “Changing Trends in Cyber Security,” we highlighted how hackers are becoming more innovative in their ability to use generally available social media (i.e. LinkedIn recruiter tools) and other business applications to target email recipients with imposter email and lure them into wiring money to hackers.
In the past, for individuals and small businesses, cyber security was important to mitigate the inconvenience of spam, viruses that required restoring back-ups of corrupt files, and letters to credit bureaus to clear up identity theft issues.
Most disputes center on who said what to whom and when. When an email gets lost without the sender being aware, the entire conversation or negotiation can derail, and there can be serious financial and/or reputational damage as a consequence.
Have you, your staff, or a client ever sent an important email that the recipient claimed he or she did not receive?
Over the next three weeks, Tech Essentials will explore common misconceptions about email delivery that will prepare you in case delivery of your (or a client’s) time-dependent email is disputed. Let’s get started with a few pervasive misconceptions.