Operations

We’re not just securing email.

We’re helping North American Software Associates automate more processes from within Eclipse so that their insurance clients can do more, faster, with peace of mind.

And we’ve been with them since 2017.

RMail. For Customer and Carrier Operations. Insurance Agents & Brokers

Industry
Insurance
Sector
Property and Casualty & Employee Benefits Insurance
Geography
Columbus, Ohio and nationwide across the United States and Canada
Platform
RMail

Primary Use

RMail integrated into NASAsoft makes it easy to automate email encryption for privacy compliance. RMail includes Registered Email™ certified email proof of delivery, which provides risk mitigation and Registered Encryption™, which returns a proof record of privacy compliance for each message sent.

Main Benefit

NASA has optimized sending encrypted email, Registered Email messages with proof of delivery and privacy, which benefit its network of direct writers, captive agents, producers, independent insurance agencies, and insurance brokers of all sizes.

NASA reports the main benefits of RMail are:

  • More security reduces risks. More security automation simplifies life for IT staff. RMail makes security automation services easy and automated, reducing risk. RMail Gateway™ automates encryption based on message content. RMail encryption automatically detects the simplest, most secure method of transmission, and dynamically adjusts for the best recipient experience. RMail Anti-Whaling™ automatically alerts staff when email senders pose as executives, attempting to trick staff into exposing sensitive data, or worse, paying fake invoices and sending the email impostor money.

  • Assurance of privacy compliance with email encryption is simple enough that people enjoy using it. RMail® email encryption is so easy, especially for the recipient, that it encourages use and thereby reduces the risk of data breaches or privacy enforcement actions. Not all encryption services are the same; others are too burdensome and, as a result, are little used and therefore increase risk (from non-use or circumvention of use). With today’s more sophisticated privacy regulations and hacker tactics, encryption is essential. RMail makes it easy, enjoyable, automated.

  • Peace of mind, end-user visibility of successful delivery for important messages, with proof. RMail® Registered Email™ services make delivery and open tracking visible to the sender, providing assurance and peace of mind that important email was successfully delivered. This is returned in the self-authenticating Registered Receipt™ e-record, making it easy to resolve disputes – as easy as forwarding this receipt to any questioning party. The receipt is a self-contained forensic record, eliminating the need to scour server logs to try to investigate and present delivery evidence.

  • Cost savings with less paper, mail, postage, and administrative time. RMail® Registered Email™ and RMail e-signature services replace printing, postage (first class, receipt, and certified mail), scanning, faxing, administrative work and other hard costs. Businesses can send required notices with proof of content delivered and timestamped.

Automation

NASA uses RMail services to support client and carrier communications. NASA automates email encryption by using the RMail interface running within Microsoft Outlook specially configured for compatibility with NASA software and data flows. RMail Gateway additionally automates the use of RMail encryption-based message content. These make it easy and automated for staff to send an encrypted email for privacy compliance and e-security, plus return proof of privacy and e-delivery compliance. For each message sent, a Registered Receipt email record is automatically returned providing proof of e-delivery compliance and privacy compliance.

More than 35 years ago, in 1982, Brian Borgerding created a management system for independent insurance agencies in the basement of North American State Bank in Belgrade, MN. That year, he incorporated North American Software Associates (NASA) based on the Eclipse Insurance Agency Management System.
Tradenames are owned by the named company. Service benefit is summary, not intended to be a case study. RPost technology is patented. RMail and RPost are trademarks owned by RPost.