Industries & OperationsE-Sign & E-Mail Security for Insurance Carriers
Watch full video of Heather Dunn discuss RSign at Optimize!2020.
RSign is a saving grace, and every customer is getting their payments a lot quicker than they would have if otherwise mailing out of the documents.
Heather Dunn
Claims Supervisor, Mercury Insurance
Features & Benefits
All-in-One Messaging Solution for Insurance Carriers
Insurance professionals are continually under pressure to perform quickly and accurately when dealing with clients, carriers, and brokers. At the same time, they are expected to maintain compliance with privacy laws such as HIPAA and keep a verifiable record of their emails and client transactions. These mandates may seem challenging and contradictory, yet they are remarkably easy to achieve with RMail.
Every day, premier insurance carriers around the world use RMail to:
- Encrypt sensitive emails and documents for compliance with HIPAA, GDPR, and other privacy regulations
- Retain legal proof of delivery (including encrypted delivery), time of delivery, and exact content for client and carrier/broker communications, post placement administrative correspondence, binding coverage, verifying strategic conversations, verifying terms and conditions or changes in coverage, and more.
- Get fast, legally-binding, electronic signatures on decisions, waivers, payments, and settlements.
- Move client correspondence from paper-based to paperless delivery.
The Power of Proof
As important as the act of encrypting an email is, it’s only the first part of a successful compliance strategy. If a data breach occurs downstream of your involvement with the sensitive information, you could still find yourself under investigation and possibly made culpable for the breach if you don’t have reliable proof of compliance. With RMail’s Registered Receipt email record, you’ll get court-admissible evidence of compliance with every RMail message you send, proving encrypted delivery, time of delivery, and exact message content.
Registered Email™: The original certified email delivery proof for pre-and-post placement email proof and e-policy delivery proof.
The transaction response from RPost indicates all the tracking and audit information. This is being leveraged to devise the next sequence of automation. It cuts down costs drastically.
Shashi Ayachitam
IT Director, N&D Group Insurance
Read more about this customer success story.
E-Sign for Greater Efficiency
RSign and RMail’s electronic signature features make it easy to get fast, legally-binding signoff on applications, contracts and other documents, using any Internet-connected device. It’s easy to use — just attach your document, select the e-contracting option, and send. The recipient will receive an email with a link that initiates a guided signing process, and signed copies will be distributed to both parties.
With electronic signature capabilities built into RMail, there’s no need to pay for a separate service. RMail lets you do it all. Or, you can add RSign for more automation, rules, dependencies and guided e-signing.
Peer Reviews
Registered Email™ encryption for certified and secure email delivery proof for policy renewal notices.
To us, the use of the RMail Registered Email™ service is essential. If the customer says, “I didn’t get it, I didn’t receive it,” we are now the ones that can prove that the customer received the letter.
Natasja Voorsluijs
MSc Forensic Criminology, Data Analyst, Allianz
Read more about this customer success story.
Requirements: Legal & Compliance
RMail® email encryption provides simple to use and automated privacy compliance for HIPAA, GDPR, and other state and country regulations protecting personal private information, returning auditable proof of privacy compliance in the form of a Registered Receipt™ email record for each message sent. Registered Email™ e-delivery proof provides legal and court admissible records for e-delivery of client renewal notices, policy riders and waivers, and claims first notices to carriers. RSign® e-signatures return and certified audit trail to serve as legal electronic signatures, used in the insurance industry and accepted by insurance carriers internationally for more than a decade.
