Most disputes center on who said what to whom and when. When an email gets lost without the sender being aware, the entire conversation or negotiation can derail, and there can be serious financial and/or reputational damage as a consequence.
Have you, your staff, or a client ever sent an important email that the recipient claimed he or she did not receive?
Over the next three weeks, Tech Essentials will explore common misconceptions about email delivery that will prepare you in case delivery of your (or a client’s) time-dependent email is disputed. Let’s get started with a few pervasive misconceptions.
Most would agree that “who said what when” is at the centre of most disputes. In today’s email-centric world, many turn to their “Sent Folder” or “Inbox” to demonstrate who said what when. They may forward these emails to the people with whom they are in dispute, or may print the email to serve as their record.